Material support
Coverage for product defects is based on the brand and material selected for the project.
Stone Empire
Warranty
Overview
What your warranty gives you
We keep the language practical so clients can quickly see the difference between material quality, installation workmanship, and routine maintenance.
Workmanship support
Installation-related issues are reviewed through our own in-house team and project records.
Clear process
If something needs attention, we guide you through the claim steps so you know what to expect.
Coverage
What is covered and what is not
Every material has different characteristics, so warranty coverage is designed to match the product and the way it was installed.
What is covered
- Manufacturing defects in approved materials
- Workmanship issues related to our installation
- Problems reported within the stated warranty period
- Review and assessment by Stone Empire's team
What is not covered
- Normal wear, scratches, chips, or surface aging
- Damage caused by misuse, impact, or abuse
- Issues from harsh cleaners or poor maintenance
- Changes made by others after installation
Claim Process
How to start a warranty claim
A simple step-by-step process helps us review your case faster and keeps the communication consistent from the start.
Send your details
Contact us with the project name, location, date of installation, and a short description of the issue.
Attach photos
Clear photos help us understand the concern before a site review or further inspection is arranged.
Team assessment
Our team reviews the information and advises on next steps, repair options, or whether a site visit is needed.
Resolution
If the issue falls within warranty coverage, we will explain the solution and coordinate the work required.
Common Questions
Quick answers about warranty support
These are the questions clients usually ask when they need help after installation or during project handover.
How long does a warranty last?
Warranty length depends on the material and product line. We will confirm the applicable period during quotation and handover.
Do I need to register the warranty?
In most cases, your project records and final invoice are enough for us to verify the warranty. If a brand requires separate registration, we will let you know.
What if the issue is maintenance-related?
We can still advise on cleaning or repair options, but the concern may not fall under warranty coverage if it comes from maintenance, misuse, or normal wear.