Stone Empire Rawang factory floor Rawang Factory Floor

Support

Questions,
Answered.

Everything we're most often asked about materials, process, pricing and what it's like to work with us — grouped below. Can't find it here? Reach the team directly.

Ask Us Directly

Getting Started

How do I begin a project with Stone Empire?

Reach out through our enquiry form or book a consultation call. We'll ask about the space, how it's used day to day, and your design direction, then recommend suitable materials and arrange a site visit or sample viewing.

Can I see physical samples before deciding?

Yes. We can arrange sample pieces of any material in our range, along with a factory or showroom visit if you'd like to see full slabs in person before committing.

Materials

What's the difference between natural and sintered stone?

Natural stone — marble, granite, travertine, onyx — is quarried directly from the earth, so every slab carries its own veining. Sintered stone is engineered by compressing natural minerals under extreme heat and pressure, giving a more uniform and highly durable surface.

How do I choose the right material for my space?

It comes down to where the surface sits, how heavily it's used, and how much upkeep you're willing to do. We walk through cooking habits, foot traffic and your preferred look — natural veining versus a more uniform finish — to narrow the shortlist.

Which brands do you carry?

We hold exclusive distributorship for Neolith, Janesis, Agglotech, Okite and Caesarstone, alongside a directly sourced range of natural marble, granite, terrazzo and quartz.

Process & Timelines

Do you handle both supply and installation?

Yes — sourcing, fabrication and on-site installation are all handled in-house across our own factories in Rawang and Ipoh, so one team stays accountable from slab to finished surface.

What kinds of projects do you take on?

Everything from kitchen countertops, islands and bathroom vanities to feature walls, flooring, staircases and large-scale commercial or landmark builds. The same standard of workmanship applies regardless of size.

How long does a typical project take?

Timelines depend on material availability and scope. After material selection and templating, most residential fabrication and installation runs within a few weeks; commercial and landmark projects are scoped individually.

Pricing & Warranty

How is pricing determined?

Cost depends on the material chosen, slab size, edge profiles and installation complexity. Once we understand your project scope, we provide a clear, itemised quotation.

Are materials and installation covered by warranty?

Material warranties vary by brand and are outlined upfront, and our own installation workmanship is covered separately. We explain exactly what's included before anything is confirmed.

Still have a question?

Book a consultation and we'll walk through it together.

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